FAQ

All sales are final. However, if significant defects are found, please contact our customer E-mail at adrian@theloweend.com and provide a detailed description of the defect along with clear photos of the item and order number.

Please note that size exchange may be considered, subject to availability, so long as the party agrees to be responsible for shipping and returns the item in perfect condition. If you wish to exchange the item for a different size, please contact our E-mail within 30 days of receipt to initiate the exchange process. The item must be returned in its original condition as when it was received.

We reserve the right to refuse returns or exchanges that do not meet our policy guidelines. In such cases, the item will be returned to the customer at their expense.

Pre - Order info: 

Depending on the complexities of the items, Pre - Orders can range around from 2 - 4 months to arrive at your door. 

Sizing Style:

Our "theory" shirts are designed to have an oversized fit, which means they run a bit larger than traditional sizes. We recommend purchasing the size you usually wear (in mens) for the preferred look of a relaxed and baggy fit. If you prefer a more fitted look, you may want to consider sizing down (also if you wear womens sizes ex. for a women's small we would recommend xs). Any questions or concerns about sizing, please don't hesitate to contact our email at adrian@theloweend.com for assistance.

Delivery:

Pre Order items items are shipped as they are produced. Once the item arrives at our warehouse, please allow for 2-7 business days for your order to arrive at your door within the U.S. For international orders, delivery timeframes may take between 7-18 business days. An email with tracking number will be sent to the provided email address

*subject to USPS and UPS holidays.*